Reference

Terms and Conditions That Govern Your f222 Account

These terms set out what you agree to when you open and use an f222 account. They cover how your account works, how deposits and withdrawals through bKash, Nagad, and Rocket are handled, and what applies when you access our lobby.

bKash PaymentsNagad WithdrawalsRocket TransfersAccount EligibilityBangladesh Access Rules
f222 Terms and Conditions That Govern Your f222 Account
CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a question about your account, wallet transaction, or access status, our support team is reachable through three channels. Have your account ID and the relevant transaction reference ready to speed things up.

Live Chat Open the chat window from your account dashboard. A support agent will pick up your query and can pull your transaction history directly.
Email Support Send your question to the support address shown in your account settings. Include your registered bKash, Nagad, or Rocket number for wallet queries.
Account Dashboard Log in and go to Help in the menu. You can submit a support ticket, track its status, and view any replies without leaving the app.
ACCOUNT SECURITY

How We Protect Your Account and Data

f222 handles your account data under a strict internal policy. We collect only what is needed to run your account, process wallet transactions, and meet any legal requirements in eligible regions. We do not sell your personal information to third parties.

Data We Hold

We store your registration details, wallet numbers linked to your account, and a record of your transactions. You can request a copy of your data at any time through the dashboard.

Account Security

Your account is protected by password and OTP verification at login. Never share your OTP with anyone — our team will never ask for it over chat or email.

Retention Period

We keep account records for as long as your account is active and for the period required under applicable law after closure. Wallet transaction logs are part of that record.

Requesting Changes

To update your registered name, wallet number, or contact details, submit a request through the Account Settings section. Verification is required before any change is applied.

Common Questions About These Terms

Below are the questions we hear most often about these terms and how they apply to your account and wallet activity on f222.

Access and eligibility depend on the laws of the region you are in. These terms apply to your account regardless of location, but you are responsible for checking whether access is permitted under your local law.

We will notify you through your registered account before any changes take effect. If you continue using your account after that notice, it means you accept the updated terms.

Pending wallet transfers are held during a suspension review. Once the review is complete, any funds owed to you will be returned to the wallet number on your account record.

No. Each person may hold one account only. Opening additional accounts is a breach of these terms and may result in all linked accounts being closed and wallet activity reviewed.

Log in and go to Help in your account dashboard. Submit a data request ticket and our team will respond with a summary of the information we hold on your account.

Raise a dispute through live chat or the ticket system and provide the transaction reference. We will cross-check against the bKash, Nagad, or Rocket payment record and respond with our findings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.